I had to provide Ticket summary to one of my user and got
revert by asking to have the summary without HTML tags L
Wondering if we have any such option and started google.
My goodness..found below function and it was working as
per my request.
Create this function in your user Database and execute in
the below mentioned way.
Function:
USE [DB NAME]
GO
/****** Object: UserDefinedFunction
[dbo].[udf_StripHTML] Script Date:
12/15/2014 11:34:50 AM ******/
SET ANSI_NULLS ON
GO
SET QUOTED_IDENTIFIER ON
GO
ALTER FUNCTION [dbo].[udf_StripHTML] (@HTMLText VARCHAR(MAX))
RETURNS VARCHAR(MAX) AS
BEGIN
DECLARE @Start INT
DECLARE @End INT
DECLARE @Length INT
SET @Start = CHARINDEX('<',@HTMLText)
SET @End = CHARINDEX('>',@HTMLText,CHARINDEX('<',@HTMLText))
SET @Length = (@End - @Start) + 1
WHILE @Start > 0 AND @End > 0 AND @Length > 0
BEGIN
SET @HTMLText = STUFF(@HTMLText,@Start,@Length,'')
SET @Start = CHARINDEX('<',@HTMLText)
SET @End = CHARINDEX('>',@HTMLText,CHARINDEX('<',@HTMLText))
SET @Length = (@End - @Start) + 1
END
RETURN LTRIM(RTRIM(@HTMLText))
END
Execution:
declare @htmltext varchar(max);
declare @ret varchar(max);
exec @ret= [dbo].[udf_StripHTML] @htmltext='<p>
<strong><u>ATTENTION SERVICES TEAM -
</u></strong><br /> Contract # is being supported by Terix
who provide TAC, Field support and NBD
replacement for the server
equipment.<br /> <br /> will be fielding calls and looping in Terix
as needed<br /> Our engineers are
to be on the call at all times<br
/> Please do not mention Terix as the customer doesnt need to know this
information<br /> Please
open a ticket with the customer’s contact
details, serial #, and address where the equipment is located<br />
<br /> 1. Do not refuse
service<br /> 2. Let the customer
know we will call them back shortly with a member from their dedicated support
team<br /> 3. Call
Terix and establish a ticket or log in
thru portal with provided username and password<br /> 4. When ready,
conference in the customer
<br /> 5. All calls need an tech on them, DO NOT GET OFF THE CALL<br
/> 6. Terix IT handles Support, Spares & Logistics<br />
<br /> We have an arrangement with
a 3rd party (Terix ) to support this customers equipment. Here is the procedure
for creating a
ticket. You can also click on the truck
next to the serial number for contact info.<br /> <br /> To open a
ticket at any time 24 hours
/day<br /> Please call 1, ask for a
support engineer and email </a><br /> Or Log in a ticket thru the
portal @ < SOP for detials Should
an engineer not be available immediately
please describe the problem and provide the following information: account
name, your name,
call back number and summary of the issue
you are experiencing.<br /> An engineer will call you back within 15- 30
minutes to begin
resolving your issue..<br /> </p>'
print @ret
Output:
ATTENTION SERVICES TEAM - Contract # is being supported by Terix who
provide TAC, Field support and NBD
replacement for the server equipment. will be fielding calls and looping in Terix
as needed Our engineers are
to be on the call at all times Please do not
mention Terix as the customer doesnt need to know this information Please
open a ticket with the customer’s contact details,
serial #, and address where the equipment is located 1. Do not refuse
service 2. Let the customer know we will call them
back shortly with a member from their dedicated support team 3. Call
Terix and establish a ticket or log in thru portal
with provided username and password 4. When ready, conference in the customer
5. All calls
need an tech on them, DO NOT GET OFF THE
CALL 6. Terix IT handles Support, Spares & Logistics
We have an
arrangement with a 3rd party (Terix ) to support this customers equipment. Here
is the procedure for creating a
ticket. You can also click on the truck next to the
serial number for contact info. To open
a ticket at any time 24 hours
/day Please call 1, ask for a support engineer and
email Or Log in a ticket thru the portal
@ An engineer will call you back within
15- 30 minutes to begin
resolving your issue..
References:
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